Delete your data

In the app

• Delete a single entry: open the calendar or health log, swipe the entry and choose Delete.
• Delete a dog and everything recorded for it: Profile → select the dog → Edit → Delete dog.
• Remove everything: delete the app from your iPhone, then erase the stored data via Settings → your Apple Account → iCloud → Apps Using iCloud → Kwispel → Delete data from iCloud.
• If you shared a pack, leaving or deleting the pack also removes your access for the other members.

By email

Prefer that we handle it, or want written confirmation? Email [email protected] from the address you want us to reply to, with the subject “Delete my data”.

Because your dog data lives on your own device and in your own iCloud, we cannot delete it remotely — we will send you the exact steps for your situation and confirm what exists on our side: the anonymous usage statistics described below and, if you bought on this website, your purchase record. We reply within 30 days and normally within two working days.

Ad measurement and Meta

If ad measurement is switched on, the app has reported a few moments to Meta: that Kwispel was installed and opened, that the introduction was finished, that the subscription screen was seen, and that a trial was started or a first subscription was paid. To stop it, switch it off in the app under Profile → Account → Ad measurement; sharing ends at once.

Your device's advertising identifier only ever travelled if you also answered yes to Apple's separate tracking question. You can withdraw that under Settings → Privacy & Security → Tracking on your iPhone.

What Meta already received is held by Meta under its own privacy policy, https://www.facebook.com/privacy/policy/ — we keep no copy of it. Review or disconnect it through “Activity off Meta technologies” at https://www.facebook.com/off_facebook_activity. If you have no Meta account, email [email protected] and we will pass your request on.

If you bought on this website

A subscription bought on the pages under /start is handled by RevenueCat (Web Billing) and its payment provider. They hold the purchase record and the email address your receipt and unlock link were sent to; we never see your full card details.

To stop further payments, cancel through the link in your receipt email. To have the purchase data erased as well, email [email protected] from that address; we pass the request on and confirm it. Invoice and VAT records we have to keep for the statutory period — that is the one thing we cannot delete on request.

What we keep

From using the app: nothing that identifies you. Anonymous usage statistics (fixed event names, with the device identifier hashed on the device before anything is sent) remain only as aggregate counts in TelemetryDeck; they are tied to no person and cannot be traced back to you or your installation.

Beyond that, only what you send us yourself — an email to support stays in our mailbox until you ask us to delete it — and the invoice data of a web purchase.